01
Cancellation before work begins
A cancellation request should be made as soon as possible. Eligibility depends on the agreed scope, payments received, work already completed, and the applicable proposal or invoice.
Refund and Cancellation Policy
Clear cancellation and refund expectations for TecBuzz services and digital deliverables.
Last updated: 10 September 2026
A clear review process
Every request is reviewed against the relevant proposal, invoice, completed work, and service agreement. This policy should be reviewed by qualified legal counsel before publication.
02
When a refund may be considered
TecBuzz may review a request when a paid service has not started, a duplicate payment was made, or an agreed service cannot be delivered for reasons within our control.
- Send the request promptly with the invoice or payment reference
- Explain the issue and include relevant project details
- The agreed scope and payment terms are used for the review
03
Work and costs that are generally non-refundable
Completed work, approved milestones, consumed subscriptions, third-party charges, and custom digital deliverables are generally non-refundable unless the applicable agreement states otherwise.
- Work already completed, approved, or handed over
- Domain, hosting, payment gateway, advertising, licence, or platform costs
- Delays caused by missing client materials, approvals, or feedback
04
Review outcome and payment
After receiving a complete request, we will share the decision and next steps. Approved refunds are returned through the original payment method or another reasonable method permitted in Bangladesh.
- Processing time may depend on the payment provider or bank
- Approved amounts may exclude non-refundable third-party costs
- A partial refund may apply where only part of a service remains undelivered
Need help with a refund request?
Contact TecBuzz on WhatsApp at 01607-333369 and include your invoice or payment reference so we can review your request.